Support Desk
Customer support for Erratic Kendamas.
Support Desk reads the customer emails sent to Erratic Kendamas, sorts them by what they need, and suggests a reply in the owner's voice. Every reply is approved or edited before it is sent. Refunds and upset customers always go to the owner.
- Urgent emails come to the top: cancellations, angry customers, chargeback risks.
- Similar emails are grouped, so one approval can answer many.
- Address changes and cancellations are checked against the Shopify store first.
- Nothing is sent to a customer without the owner's approval.
Support Desk is a private tool, built and run by Kendama Senses for Erratic Kendamas. Questions: info@kendamasenses.nl.